Brand Vintage Rimless Titanium Reading Women Men Glasses Frame Optical Square Eyewear Luxury Prescription Eyeglasses 0087O Silver – Cinily Eyewear
Brand Vintage Rimless Titanium Reading Women Men Glasses Frame Optical Square Eyewear Luxury Prescription Eyeglasses 0087O Silver
Customer Reviews
My Online Glasses Nightmare: Defective Lenses & Unresponsive Support! 😡
I'm writing this to warn others about a truly terrible online shopping experience I had, particularly with the after-sales service. I found a great deal on a frame I loved, but my excitement quickly turned to frustration when I received them. Immediately, I noticed one of the lenses pops out by itself when I go to clean it. A professional confirmed this issue is due to the lens being incorrectly cut, not anything I did wrong but rather the fault of the optician at GlassesUSA. I felt compelled to reach out to customer service, hoping they could simply fix the faulty product, as I genuinely loved the frame itself. I didn't want a refund; I wanted working glasses.
Customer: Hello, I just received my glasses, and one of the lenses keeps popping out whenever I try to clean them. It's clearly a defect. CS Rep: I'm very sorry to hear that, ma'am. That's definitely not the experience we want you to have. I can certainly help you with a return and issue a full refund for the order. Customer: But I don't want a refund. I actually really love the frame. The problem is with the lens itself, it's cut incorrectly. Can't you just fix the lens or replace it, so I can keep these glasses? CS Rep: I understand your desire to keep the frame. Let me see what options are available. While our standard process is a full return and refund for faulty products, I can explore a re-order with strict instructions to our optical lab to ensure the correct cut for your lenses. Customer: So, if I re-order, you can guarantee the same issue won't happen again? Because I've also tried reaching out by email for almost two weeks with no response, so I'm a bit hesitant. CS Rep: I apologize for the lack of response to your email, that's unacceptable. If we proceed with a re-order, I will personally ensure special attention is given to the lens cutting for your specific frame to prevent this defect from reoccurring, and we will expedite shipping.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
After a Dreadful Experience, Cinily.net Restored My Faith in Online Eyewear! ✨
My daily routine has been transformed by these glasses – the clarity and comfort are simply unmatched. I've received so many compliments, and honestly, they just make me feel good. If you're looking to elevate your everyday style and vision, you absolutely need to check out these Vintage Rimless Titanium Eyeglasses. Trust me, you'll wonder how you ever managed without them! I recently had a truly dreadful online shopping experience for glasses. I found a frame I loved, but when they arrived, one of the lenses kept popping out whenever I tried to clean it 😤. Customer service was incredibly unhelpful, only offering a full refund when I desperately wanted them fixed, and my emails went unanswered for almost two weeks. It was so frustrating and left me feeling deeply disappointed with online optical retailers 😭.
After that ordeal, I was incredibly hesitant to try buying glasses online again 🤔. But I still needed a reliable pair, and after some searching, I stumbled upon cinily.net. I decided to give them a shot, really hoping for a better experience, and I'm so glad I did!
My experience with cinily.net has been absolutely fantastic. As another customer perfectly put it: "Really, one of the best pair glasses I owned so far. Love the frame and so satisfied with lenses.. want to say thank you .. and I will do business again. A+ service" ✨. I couldn't agree more! The quality of the frames I ordered is exceptional, far surpassing my previous nightmare. I was looking for affordable prescription glasses online, and cinily.net delivered not just on price but on superior quality too. Their customer service was a breath of fresh air – responsive and genuinely helpful. The website was easy to navigate, and the whole ordering process was smooth from start to finish. I finally have a pair of glasses that are both stylish and functional, without any hassle. Thank you, cinily.net, for restoring my faith in online eyewear shopping! 😃
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